The HTTPS website was created to ensure that the database is not compromised or the customer's data is accessed. The electronic payment mechanism is also dealt with in accordance with the maximum verification and safety procedures by switching to the page of Saudi banks authorized to operate by electronic cash payment or FINTECH electronic payment companies operating under the permit of the Saudi Central Bank.

• Strengthen control over the health of individuals and their families.
• Providing knowledge as part of the treatment, enabling customers to know the details of the service compared to reasonable prices.
• According to the Esnad Takaful Assignment Agreement with Health Facilities, treatment must be provided in a medically necessary manner to the patient and focused on outcomes, without over-treatment of patients or lack of treatment.
• The deduction agreed with health facilities applies a mechanism that is similar to insurance principles and is characterized by the fact that there are no exceptions to the nature of the disease, treatment service, prescriptions, coverage limits or approvals in all health, medical, complementary and cosmetic disciplines.
• Monitor the bills paid to ensure that they conform to the services agreed between Esnad Takaful and health facilities for the benefit of the beneficiary.
• To promote the health of the individual and society in all its categories in the government, private and third sectors of non-profit associations and bodies of citizens, residents, visitors and tourists, including pilgrims and practitioners.

You can subscribe to BeSure App by visiting the website - the packages page or uploading the app to your mobile device from Google Play Store or Apple Store.

ESNAD TAKAFUL has provided various and multiple packages to match the customer's current or future requirements. These packages have been divided into individual, family or group subscription, with a simplified and easy subscription method, all you have to do is track the steps of subscription and the subscription will be issued immediately after payment simplified and easy.

• Go to the app's website www.esnadtakaful.com
• Click on "Subscribe Now".
• Choose the right package for you.
• Enter your personal data.
• Choose the payment method.
• Click on "Subscribe Now."

• Open the app.
• Click on "Subscribe Now".
• Choose the right package for you.
• Enter your personal data.
• Choose the payment method.
• Click on "Subscribe Now".

Esnad Takaful provided all the secure and authorized electronic payment methods from the Saudi Central Bank: Google Pay, Apple Pay, STC Pay, mada, tabby, or transfer from your bank account to the company's account.

Registration is the process of creating an account on the app, while subscription is the process of obtaining all the features and services of the app.

Yes, you are entitled to cancel the subscription paid at any time through the website or mobile application of the service or product.

Opt-out policy for "BeSure" services:

The policy of opting out of paid subscription services is an essential part of any subscription contract, as this policy defines the rights and responsibilities of both the subscriber and the provider.

Procedures
The participant is entitled to cancel his or her contribution at any time, subject to the following conditions:

• The subscriber must provide written notice of opt-out by application or email.
• Notice must be sent 30 days prior to the scheduled date of subscription.

• Go to the website or BeSure app.
• Log in to your account.
• Go to the subscription page.
• Click "Unsubscribe."
• Follow the instructions that appear on the screen.

The participant is entitled to:
When you cancel your paid subscription, you will continue to access the service or product until the end of the current subscription period. The contribution will not be renewed after the expiration of the current period.

• Stop paying fees.
• Access to the service until the expiration date of the scheduled subscription.

The fees paid for the subscription paid for the period in which the application services were used shall not be refunded and the remainder of the subscription contract shall be cancelled.

There are some cases where a paid subscription cannot be cancelled, and the policy of opting out of paid subscription services does not apply in the following cases:

• Services that require long-term financial commitment, such as secured contract services.
• Services that require a legal obligation, such as medical subscription services.
• Subscriptions purchased as part of an offer or promotional campaign.
• Subscriptions purchased using a free balance.

• Open the app.
• Click "Log In."
• Enter your email address and password.
• Click "Log In."

If you forget your password, you can retrieve it by visiting the website or opening the app on your mobile device, depending on the following actions:

• Open BeSure App.
• Click "Forget Password."
• Enter your email address or mobile number.
• Click "Send".

Yes, you can log into your account on the subscription app on any iOS or Android device.

You can return to use BeSure App by renewing your subscription. To renew your subscription, follow the above steps to subscribe to the app.

Through e-mail: info@esnadtakaful.com or website: www.esnadtakaful.com. Or our channels in social media platforms.

In case of any complaint, the subscriber should contact Esnad Takaful directly, via the communication mechanism explained in the previous question.